Laptop Problems?

Try Troubleshooting on your own:

1. Laptop won't turn on?

   1. Make sure you have charged it for more than 10 minutes.

   2. The charger is plugged into a working outlet and connected to your laptop.

   3. Can you borrow someone else's charger to see if that helps?

   4. Maybe the screen is turned off. Are there any other lights showing?

   5. Shut down. Hold down the Power On key for 10 LONG seconds, then re-power the laptop

2. Can't log on to your laptop?

   1. Check if the cap lock is on.

   2. Check if you’re using the proper username which is your lunch number ( student I.D)

   3. Check if you’re using your password which is Sp+your birthdate (mmddyy).

   4. Shut down. Hold down the Power On key for 10 LONG seconds, then re-power the laptop

   5. IF ALL THE ABOVE FAILS PLEASE USE THIS USERNAME AND PASSWORD TO SIGN IN:

      • Password: a Username: 12345678

      • Does that get you in?

3. Is your Internet not working?

   1. Make sure you are connecting to your WIFI at home

   2. Power off computer, hold down the Power On key for 10 LONG seconds, then restart and try one more time

   3. Make sure modem / router is connected to working outlet and lights are flashing to indicate that it is on.

   4. Restart your modem / router, wait a minute, and then restart your computer.

   5. IF ALL THE ABOVE FAILS PLEASE USE THIS USERNAME AND PASSWORD TO SIGN IN:

      • Password: a Username: 12345678

      • Does that get you in?

If your troubleshooting is not working:

1. Submit a request through the student help desk on Microsoft Teams or Chat or phone.

2. Get a Repair Code, which begins with T20201

3. Visit Mr. M, Tech Coordinator, in room 42 during period 1(a) or Crew for help.